4. APV, sick leave and psychological work environment
Briefly about the topic
The psychological work environment is about the psychosocial conditions in the workplace which can affect both the psychological and physical health — positive as well as negative.
It could for example be about:
The relationship with colleagues, the boss, or guests
If violence or offensive acts occurs including bullying or sexual harassment.
How the work is organized and the character of the job.
If there are high emotional demands on the job.
A good psychological work environment creates a better sense of teamwork at the workplace and creates employees that are engaged and capable of handling changes. It contributes to better welfare and less sick leave, which contributes positively to the bottom line.
A lacking psychological work environment can lead to increased sick leave, work cessation, no teamwork, and bad customer experiences.
The employer has a duty to ensure that the employees won’t become ill because of the psychological work environment.
Why is this topic relevant to our industry?
In this industry there can be quite a heavy workload, time pressure and unclear demands. This can affect the guests’ experience. Here are some of the problems that can occur:
If there are too many tasks and not enough time, it’s likely that longer periods of pressure and a lot of guests may occur.
It’s problematic if you don’t have time for a break and have to work at a fast pace.
Sometimes it isn’t always obvious, what is expected of you regarding how much work should be, the quality of your work, deadlines and so on.
Unclear and contradicting demands can be the root of tough dilemmas — for example, if there are high demands for the quality of the work and having to solve problems quickly.
What does it say about the topic in the legislation?
Where can you find inspiration?
- Read more in the book “Fakta om arbejdsmiljø 2022” - pages 116-124 (APV)
- Read more in the book “Fakta om arbejdsmiljø 2022” - pages 124-128 (sick leave)
- Read more in the book “Fakta om arbejdsmiljø 2022” - pages 214-238 (psychological work environment)
Links til psykisk arbejdsmiljø:
- https://www.arbejdsmiljoweb.dk/trivsel/social_kapital/hvad-er-social-kapital
www.nfa.dk (Det nationale forskningscenter for arbejdsmiljø) kan man downloade et psykisk spørgeskema med 25 spørgsmål, som mange har glæde af
Psykisk arbejdsmiljø inde for service og turisme:
- https://bfa-service.dk/emner/psykisk-arbejdsmiljoe
Psykisk arbejdsmiljø for kokke-, tjener- og receptionistelever:
I en nylig offentliggjort rundspørge foretaget af Arbejdstilsynet svarede 19,9 procent af de adspurgte lønmodtagere på barer og restauranter, at de har oplevet diskrimination eller dårlig behandling på arbejdspladsen inden for det seneste år.
Kilde: Krænkende handlinger, herunder mobning og seksuel chikane At-vejledningen handler om krænkende handlinger i arbejdet, herunder mobning og seksuel chikane, mellem ansatte og mellem ansatte og deres ledere.
Krænkelser:
- https://at.dk/regler/at-vejledninger/kraenkende-handlinger-4-3-1/
Stor arbejdsmængde og tidspres:
- https://at.dk/arbejdsmiljoeproblemer/psykisk-arbejdsmiljoe/stress/forebyg-stress/
Social kapital:
- https://www.lederweb.dk/artikler/overblik-de-tre-grundbegreber-i-social-kapital/
- https://www.arbejdsmiljoweb.dk/trivsel/social_kapital
Assignment 4b
Every business with employees must compose a risk assessment (APV). It is the employer’s responsibility to ensure this happens. The employer must involve the OHS organization in the planning, organizing, implementing, and following up on the APV.
An APV must include every significant aspect of the work environment, comprising of:
Physical
Ergonomic
Psychological
Chemical
Risk for accidents
There are typically 5 stages in an APV. The business must be able to account for going through every stage in the APV.
1: Identification and surveying: Look into if there are any risks of a poor work environment as well as accidents, both physical and psychological.
2: Description and assessment: Implement systematic problem-solving and suggestions for solutions.
3: Incorporating absences due to illness: Are there any conditions in regard to the work environment that are caused because of sick leave? Any particular reasons regarding the sick leave that you can work on and follow up on in the plan of action?
4: Prioritisation and plan of action: If there are acute hazards, they must be followed up on immediately and/or a plan for when and how they should be handled.
5: Follow-up inspection of the plan of action: Agree on who is responsible for following up on the plan. Discuss and come to an agreement on when it’s good enough and schedule times for revising the plan of action.
An APV must:
Be implemented every third year or when big changes happen to the workplace that will impact the work environment. For example, a change of location.
Be written down and deal with all the essential work environment conditions.
Be accessible to all employees, supervisors, and the Danish Work Environment Authority.
In businesses without an OHS organization (with under 10 employees) the supervisors and employees must produce an APV together. The involvement is documented by the rider of the APV by a supervisor and an employee representative.
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Immerse yourself in the psychological work environment, the social capital and Risk Assesments (APV).
How to solve the assignment:
You must via a written essay, a movie/audio file etc. convey the following:
- The task number/which topic you have chosen.
- To describe the information you have read up on and the reflections it's given you.
- Seeing as the Mandatory Occupational Health and Safety Organization course is about working together, you must discuss the topic/contents with a colleague or your work environment group.
The purpose is for you to grow more knowledgeable of how you can work together to prevent and control different challenges that may occur relating to the topic.
Think of at least 2 learning points - meaning:
Your thoughts/stance on the themes you have chosen in regards to the conditions at your workplace. It has to be something you/You have to be aware of - mention examples of this.
Criteria for the teacher's feedback:It's important that you can tell from the assignment that they've spent time working with the contents of the theme and the evaluations it's brought with the research. It's important that you are able to see that the new information has been discussed at the work place. Everyone gets constructive feedback on all of their assignments.
Remember to upload you assignment on Teams before the deadline.
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Immerse yourself in the psychological work environment and social capital.
Read the entire assignment under “opgaver” on Teams and relate it to the sub-assignment you’ve chosen. Discuss the subject and questions with your colleagues or your work environment group.
-Read and answer the questions: “4 hurtige om social kapital”. Discuss with your work environment group whether or not you’re happy with the answers and if there are any initiatives you can implement to improve the work environment.
-How do the 3 diamonds (trust, justice & teamwork) come into play at your workplace/department?
-What meaning do the 3 diamonds have to you?
-What role do they have when your colleagues and supervisors discuss the social capital?
-Do you have any suggestions as to how the diamonds can work even better?
How to solve the assignment:
You must via a written essay, a movie/audio file etc. convey the following:
-Task number/the subject you’ve chosen
-What information you’ve read and worked with as well as the reflections it’s given you.
-Answer the questions given to you in the assignment and elaborate on how you’re handling situations at your workplace.
-Your reflections on what you feel your workplace is doing right in regards to the topic. Mention a few examples and elaborate on why it is good. How do you feel you can improve? Mention a few examples and explain how you can improve this at your workplace.
Criteria for the teacher's feedbackIt’s important that you can tell from the assignment that they’ve spent time working with the contents of the theme and the evaluations it’s brought with the research. Everyone gets constructive feedback on all of their assignments.
Remember to upload your assignment on Teams before the deadline.
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Immerse yourself in the topic about the APV and the psychological work environment.
Read the entire assignment under “opgaver” on Teams and relate it to the sub-assignment you’ve chosen. Discuss the subject and questions with your colleagues or your work environment group.
Answer the following questions:
- When was your APV renewed?
- Do you have any specific problems within your work environment? Describe which.
- Do you have any challenges regarding the psychological work environment? Describe which.
- Which methods did you use when creating your APV? Inform of the method(s).
- Elaborate on which work environment problems you have, and how the’ve been resolved.
- Which role do you have as OHS-representative eller supervisor in the APV-work?
How to solve the assignment:
You must via a written essay, a movie/audio file etc. convey the following:
-Task number/the subject you’ve chosen
-What information you’ve read and worked with as well as the reflections it’s given you.
-Answer the questions given to you in the assignment and elaborate on how you’re handling situations at your workplace.
-Your reflections on what you feel your workplace is doing right in regards to the topic. Mention a few examples and elaborate on why it is good. How do you feel you can improve? Mention a few examples and explain how you can improve this at your workplace.
Remember to upload your assignment on Teams before the deadline.