In Other Words, the Three Key Concepts: Trust, Fairness, and Collaboration on core tasks.

Three Forms of Social Capital in Organizations

1. Integrative Social Capital:

Refers to the social capital within a department or team. It focuses on how relationships and trust are built and maintained internally within a specific group.

2. Bridging Social Capital:

Refers to the social capital across departments or teams. It emphasizes the connections and relationships that facilitate collaboration and information exchange between different groups within the organization.

3. Connecting Social Capital:

Refers to the social capital between different levels or management layers. It involves the relationships and interactions that bridge the gaps between various hierarchical levels, ensuring effective communication and alignment throughout the organization.

If an organization has low social capital, the work becomes less attractive to employees. This can lead to lower job satisfaction, higher employee turnover, increased absenteeism, and reduced productivity.

It is also important to have social capital across all three dimensions of an organization. High social capital in just one department is not sufficient if there is a lack of effective collaboration across departments, for example. Social capital needs to be present in every dimension to ensure a cohesive and productive work environment.

A Bit About Fairness

Fairness is an individual feeling. As a leader, you can contribute to the sense of fairness experienced within the organization and by each employee by:

• Ensuring everyone feels heard and involved

• Treating everyone with respect

• Handling conflicts constructively

• Maintaining transparent processes and decision-making

A Bit About Collaboration

Good collaboration requires:

• An appreciative approach

• A shared reality

• Effective communication across all levels

• Working with feedback

• Awareness of each other's differences

A Bit About Trust

To build trust as a leader, focus on:

• Creating transparency

• Delegating responsibility

• Being actively listening

• Communicating equally

• Working on emotional intelligence

To foster a sense of belonging, trust is key. It drives engagement and contributes to a more committed and motivated workforce.

THE FRAME OF UNDERSTANDING IS MULTIVERSE (AUTOPOIESIS)

We experience the world differently. When interacting with others, we must constantly be aware of the perspective from which we are engaging in conversation.

We have a responsibility to ensure a shared understanding by being curious, present, and inquisitive, and by asking questions to clarify comprehension.

“Have I understood what you’re saying correctly in this way...?”

We can never assume that others have understood us as we intended, because understanding always occurs from one's own "worldview." As the sender, however, it is our responsibility.

What Does the Picture Tell You?

If your message isn’t getting through to others, it's a good idea to analyze how you, as the sender, have conveyed your message. This applies to both written and verbal communication.

In other words, you are responsible for your communication.

The Appreciative Approach is a Way of Viewing Reality

It’s easy to find faults in each other, but we can also choose to focus on what works. This is both a mindset and a way of using language.

The Appreciative Approach, derived from the English term Appreciative Inquiry, is a method that explores what works and why it works, thereby gaining insight into how desired behaviors can be achieved. This approach starts from the premise that every organization has strengths and things that work well, and that these strengths can be the foundation for creating positive change. We learn more from our successes than from our failures and shortcomings.

Often, when we encounter a problem, it’s because there is something else we would prefer, want, or have expected.

By following the situations where we successfully achieved our core tasks as desired, we can identify resources and opportunities to inspire success in other areas.