Authentic Leadership
DAY 3
HOW DO YOU LISTEN?
In everyday life, it can be challenging to truly listen. We think we are listening. We pretend to listen. We listen but forget. Often, we are so absorbed in our own tasks that we don’t actually hear what is being said.
That’s why "active listening" is a conscious choice. If you can’t be actively listening because your mind is filled with other things, communicate that.
When you are actively listening, the 'commentary track' in your own mind stops. You also become capable of reading others’ emotions, such as understanding their body language, when you listen actively.
Model of Active Listening
A leader’s conflict competence
Conflicts are a condition that creates dynamics in the workplace. This means that our daily routine is actually filled with conflicts. The line between whether conflicts create dynamics and development or drain collaboration and the organization is very fine.
Being aware of your communication and ensuring appropriate behavior towards each other is a responsibility you have, whether or not you have a leadership role. Communicating clearly, constructively, and always in a conflict-deescalating manner is essential for the three diamonds of social capital.
Before we delve deeper into conflicts, we need to understand the concept of emotional intelligence. Read the text below.
Communicating in a conflict-deescalating manner makes dialogues equitable and requires your presence, curiosity, and neutrality, while still maintaining your own viewpoints. However, be careful not to escalate the conflict. Avoid shifting from your own perspective to a "you" language that may be perceived as an attack by the recipient.
Conflicts…
This video is an easy to understand theory that relates to the above conflicts. The ladder of inference is a good guide to conflict manangement