Chapters 1 + 2 are supplementary chapters for inspiration

Book for the academy subject Service. 
Nordic Service Vision is written for anyone who works with service, whether they are students, teachers, employees, managers or business owners. 
The purpose of the book is to give people who work with service the tools to develop themselves and make them aware of what good service is. And not least to get the dialog about good service back to its roots. Where it's all about the human encounter. 
Where we can benefit from our Nordic core values of equality, openness, flexibility and, not least, trust. Working with the New Nordic Service Vision requires that the approach to the concept of service, which is at the core of the New Nordic Service Vision, permeates the entire company from top to bottom. The focal point of the book is relationships between people: The relationship with the guest, the relationship with colleagues and the relationship with management and business partners.

The syllabus book for the course is : 
Nordic service vision
2nd edition, 1st printing, 2019
Authors: Gry Asnæs, Katja Hessel, Nille Presskorn
We have the chapters that relate to the curriculum from a previous edition in PDF here.
We ask that the material is for your use only and not shared with others.