Practical product and your disposition

To qualify for the exam you must have a practical product and a written disposition

We finish the course “Coaching and conflict management” with an exam.

To be entitled to attend the exam you must have turned in your exam as a so called practical product and disposition
The disposition and the practical product together are the basis for the oral examination.

The disposition is to be handed in via the schools electronic system called Wiseflow at the latest on the predetermined date - often the last day of the course.

The link to Wiseflow is sent to the mail given during registration to the course.

You are to take the practical product with you to the exam

A practical product is characterized by:

  • The student through the practical product demonstrate their ability to convert theory to a practical product

  • The student present their solution, for example a thorough plan for conflict prevention, a thorough structure for the build up to difficult conversation, etc. It could also be the structure of a staff meeting to incorporate staff in your thoughts about your conflict culture, your presentation in regards to your employee policies/living rules with guidelines of actions in relation to conflict, leader meetings with conflicts on the agenda, your preparation for meditation, notes from your coaching conversation, your plan of action for how you want to solve your problem. etc.

Structure requirements for the disposition that are characterized by:

  • Having a length of maximum two A4-pages and furthermore has attached a bibliography

  • Having a specific problem and formulating this problem within the course.

  • In keyword form gives the theoretical basis for for the practical product

  • That it together with the practical product creates the basis for the oral examination

Part of the practical product ‘Living rules’

Recommendation to the front page for the disposition

  • Study programme and course name
    Course module: Coaching and conflict management

  • Title and potential subtitle : xxx

  • Full name: xxx

  • Your counselors name: Louise Leelo Nielsen

  • Name of institution of education: Smart Academy

  • Date - Month and year

  • Potential endorsement if ”confidential”

My experience is that you advantageously could describe:

  • Your problem

  • The formulation of your problem

  • Short description of the theories/models you have chosen to analyze your problem with

Part of practical product picture from meeting

Citation:

When you write about a theory or data material you must have a citation with references to the source for example ”(Klausen, 2009)”

The referenced source must be in the bibliography.

Notes and references

Notes and references that is in the form of comments or explanations of the text are made as footnotes or endnotes.

Overview of elements to use for the exam

Problem

In a problem you explain the background for a the assignment and the formulation of the problem. You explain to the reader what you want to investigate.

A problem widely describes which challenge you wish to investigate.

Why is it relevant for you to investigate?

Why is it relevant for the firm to investigate?

Here is an example:

Problem

Our organisation is expected to grow substantially the next years so I can’t be as present in day to day operation as I have previously been.

That means I have to develop my leadership in such a way that staff to a greater extent can solve their daily conflicts without my participation while at the same time there is a high level of thriving. That means I must develop their knowledge and tools to communicate with eachother, prevent the creation of cliques or conflict so that they can work together as best as possible while having high levels of thriving

Formulation of problem:

How can I as a leader develop my staff so they can become capable of identifying and de-escalate conflicts in daily operation by coaching them together and separately.

Data/knowledge you collect to investigate the problem

Surveys, statistics like sick leave/ staff-revenue with more - It’s everything quantifiable
(QUANTITATIVE)

Suitable if you:

• Know what you want answer for

• Investigate a large number of participants

• Wish to gain knowledge on statistical relationships

• Want something you can measure for example employee satisfaction

Interviews/conversation/meeting/

coaching/feedback conversations/difficult conversations/ etc.
(QUALITATIVE)

Suitable if you:

• Want more nuanced answers

• Want to have elborating questions

• Have knowledge about more perspectives that you might not have thought about for example MUS-conversation, feedback conversation, etc.

Observations - what you see and experience
(QUALITATIVE)

Suitable if you:

• Want to investigate behavior, actions and conversations

• Investigate the differences to what we say and what we do

•Have knowledge of the things we do without thinking for example being an observer to a conversation

•Experience from your coaching conversation including the subsequent feedback

Empirics

Data becomes empirics when it is in a form that can be utilised for analysis.

How to make empirics:

  • Collect data

  • Process data

  • Data becomes empirics

  • Empirics are used for analysis

You’ll present the analysis at the exam

It can be an analysis of staff behavior or your own development and how it has been perceived by others

Templates for inspiration