Welcome!

This is your virtual online training platform.

This online platform will give you knowledge on the following:

  • The participants get to know about the customer journey and the guests needs and expectations to avoid conflicts

  • The participant can handle difficult situations by using conflict management techniques

  • With the knowledge of the importance of body language, the participant can improve the situation in relation to conflicts

  • The participant can cope with difficult communication situations through the use of constructive communication tools.

Why is it


important ?

To be able to provide the best service to our guests, it is valuable to look at the organization from the guests’ point of view and be aware of the service delivery. Dealing with guest´s needs and expectations every day is sometimes challenging and there for it is important to understand our own appearance according to communication to colleagues and guests according to avoid and handle conflicts.

So what is the plan?

Click on the step 1 link below. You will be introduced to a specific subject followed by some questions for you to reflect up on. Please make some notes on your thoughts and bring it to the workshop. When you have completed step 1, please go to step 2, where there will be a similiar set up of learning.

There are 5 steps for you to complete.