Welcome!

This is your virtual online training platform. This is the first part of your training.

The training for this AMU course is divided into 3 parts:

Part 1: 3 hours online traning

Part 2: 4 hours on spot training (the 27th of September)

Part 3: 30 minutes test (the 27th of September)

Edutasia presents this training program in collaboration with Asnæs & Vangstrup. We must work together to become even more adept at giving our guests memorable experiences so that they remember us, come back to us and recommend us to others.

The course has been developed in the AMU subject 45389 Conflict handling for Sales employees.

  • The course can be held within the framework of AMU, which means that salary reimbursement can be sought for employees who do not

    already have an academic education.

  • When the course is under framework of AMU, this means that:

    • The course ends with a test. Once this has been passed, you obtain an AMU certificate. The participants are informed about date and time for the tests, which lasts 30 minutes.

    • The participant must complete a mandatory evaluation of the teaching.

  • The prerequisite for raising VEU is:

    • that the participant completes the AMU course

    • that the participant completes all of the learning activities during working hours.

This online platform is based on 3 hours online training.

lt will give you knowledge on the following:

  • The participants get to know about the customer journey and the guests needs and expectations to avoid conflicts

  • The participant can handle difficult situations by using conflict management techniques

  • With the knowledge of the importance of body language, the participant can improve the situation in relation to conflicts

  • The participant can cope with difficult communication situations through the use of constructive communication tools.

Why is it


important ?

To be able to provide the best service to our guests, it is valuable to look at the organization from the guests’ point of view and be aware of the service delivery. Dealing with guest´s needs and expectations every day is sometimes challenging and there for it is important to understand our own appearance according to communication to colleagues and guests according to avoid and handle conflicts.

So what is the plan?

Click on the step 1 link below. You will be introduced to a specific subject followed by some questions for you to reflect up on. Please make some notes on your thoughts and bring it to the workshop. When you have completed step 1, please go to step 2, where there will be a similiar set up of learning.

There are 5 steps for you to complete.

Get to know me

I’m Marie and I look forward to meet you for our workshop!

I work daily as a consultant and teacher for the hospitality industry.

I have many years of experience in the industry through various positions, and my only passion is that together we contribute to strengthening the industry to the recognition it deserves.